Delivery and Payment
Explore our delivery options and payment methods to make your shopping experience convenient and hassle-free.
Delivery
At SaunaSolutions, we strive to make the delivery process as seamless and convenient as possible for our customers. Whether you're purchasing a sauna kit, accessories, or replacement parts, we offer a variety of delivery options to meet your needs.
Our standard delivery service ensures your sauna products are safely transported to your doorstep. We partner with reliable shipping companies to ensure timely delivery and provide tracking information so you can monitor the progress of your order every step of the way.
For customers who require expedited delivery, we offer express shipping options. With express delivery, your sauna products will arrive even faster, allowing you to enjoy the benefits of your sauna sooner.
Additionally, we understand that some customers may have specific delivery requirements, such as delivery to a remote location or inside their home. That's why we offer customizable delivery solutions to accommodate your unique needs.
Our customer service team is available to assist you with any questions or concerns you may have about the delivery process. We are committed to providing exceptional service from the moment you place your order until your sauna products are safely delivered and installed.
Payment
At SaunaSolutions, we offer a variety of payment options to make purchasing your sauna products convenient and hassle-free.
For online orders, we accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Our secure payment gateway ensures that your personal and financial information is protected during the checkout process.
In addition to credit card payments, we also offer alternative payment methods such as PayPal and bank transfers. These options provide added flexibility for customers who prefer to use alternative payment methods or do not have access to a credit card.
For customers who prefer to pay in person, we offer the option to pay upon delivery. With this option, you can inspect your sauna products before making payment, ensuring complete satisfaction with your purchase.
Our goal is to provide a seamless and convenient payment experience for our customers. If you have any questions or concerns about the payment process, our customer service team is available to assist you every step of the way.
Return
At SaunaSolutions, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your sauna products, you may return them within 30 days of delivery for a full refund or exchange.
To initiate a return, simply contact our customer service team with your order details and reason for return. We will provide you with a return authorization number and instructions for returning your items.
Please note that returned items must be in their original condition and packaging, with all tags attached. We reserve the right to refuse returns that do not meet these criteria.
Once we receive your returned items, we will inspect them and process your refund or exchange promptly. Refunds will be issued to the original form of payment, and exchanges will be processed based on product availability.
If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact us. Our customer service team is here to assist you every step of the way.